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Terms & Conditions

We have the right to revise and amend these Terms and Conditions from time to time.

Festive Gifts Terms & Conditions

While photographs and descriptions are intended to be accurate, props shown in photographs may not be included in a hamper unless specifically listed in contents.

Without prejudice to the cancellation rights,  D’Organico reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of dispatch.

Deliveries

  • If an incorrect address is provided and our delivery person is unable to call the recipient to verify, the parcel will be returned to D’Organico. We will inform you via email within 3 days of the hamper being returned to us.
  • Hampers cannot be cancelled or re-directed while in transit and will need to be returned to D’Organico warehouse before being sent to the new/correct address.
  • Re-delivery charges will be levied to facilitate the delivery of the hamper to the same or an alternative address.
  • Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded.
  • In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit note depending on the extent of the damage. Photograph of the damaged hamper has to be emailed to us within 24 hours from the time of the delivery to enable us to determine the extent of damage.
  • If the product needs to be returned to us due to a damage, the shipping/courier charges will be borne by us
  • We will not be able to replace, exchange or issue a credit note for any product that has been received for more than 24 hours.
  • Refunds will be credited back to the original credit card used to buy the hamper
  • For orders containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over the age of 18.
  • Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product.
  • Unless otherwise stated, all products warranty will be covered by the respective brand owner.
  • No waiver of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing by us.