How long will it take for the order to reach me?
Since most of our products are made to order to minimize wastage, it takes about 15 - 20 days for orders to reach you. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at email@example.com and we will be glad to help.
We will accept returns only if you have received incorrect/damaged item . We do not accept returns for the following reasons
- Change of Mind
- Quality, Colour or Size issues.
In an unfortunate case of an incorrect item or defective item mailed, we sincerely apologise in advance for the unintentional mistake. Please send us a photo of the incorrect/defective area(s) at firstname.lastname@example.org so that we can advise further.
We will assess your photos of the incorrect/defective area(s) and advise the return arrangements in order for us to retrieve incorrect/defective item from you. We will not be able to absorb any additional cost incurred due to a deviated form of return.
Incorrect address entered by customer
If a parcel is returned to us returned to us due to insufficient address / incorrect address or returned for any other reason, it will be sent back via Local Registered Mail and as such, fees are to be borne by customer.
The eligibility of your returns will be further assessed based on the physical item we received. Should it fail to meet our requirements for an eligible return, it will be rejected and returned. As such, postage fees for the returns to be sent back are to be borne by customer.
Please take a moment to read the following before you submit a return or exchange request.
- For your returns to be valid, it must be post and dated to us within the 3 days from your order's received date. Late returns will be duly declined
- Item must be purchased directly from us at www.organico.sg
- Item must be returned in original condition with intact packaging (i.e item cannot be worn, ironed, altered, damaged, unscented or washed, etc.)
- Tags must be intact for item(s) returned.
- All original parts and accessories must be included.
- Items purchased using Store Credits, Promotional Codes, and/or under Finale or Accessories category are NOT eligible for Returns, unless special circumstances.
- Please pack the return item(s) securely. You may re-use the original packaging or any other form of packaging. Organico is unable to reimburse packaging material costs for exchanges.
- Send your parcel via a delivery method that allows tracking. Organico will not be responsible for any lost mail.
- Returns will be acknowledged within 5 business daysafter we receive the returned item, and processed accordingly thereafter. In general, processing for returns requests will be completed within 10 working days
- You will be refunded the purchase amount for the item (at time of purchase) in the form of store credits via a gift card. Any discount, rebate, or promotion may be pro-rated accordingly.
- In the event where item is out of stock, store credits or refunds may be issued.
- Postage charges paid for completed orders are non-refundable.
- Meet-ups will strictly not be adhered to for exchanges and returns.
- Organico reserves the right to reject your size exchange or return request if your item do not meet the above conditions or deemed suspicious.
The following reasons will not be considered for defective returns:
- Slight colour difference resulting from the difference on individual's monitor. Product's photos are taken under professional studio environment thus may be slight colour differences from actual item.
- Minor defects such as loose threads, scratches or slight stains which are not obvious under normal lighting, slight asymmetry, slight misalignment of seams, dropping of buttons which can be sewn on, or any reason that are similar in effect, are not considered as defects.
- In general, 'defects' that do not affect the general outlook of the apparels when worn will not be considered as defects and hence, are not eligible for defective returns.
- Defects which are caused/appear after washing and/or handling by the customer are also not accepted for defective returns.
- Item's eligibility or 'defective' enough to qualify for an exchange will be determined based on the discretion of Organico.
- Postage to Organico for returns shall be borne by customer, unless agreed otherwise.
- Organico will bear to-and-fro postages for defective or incorrect items We will not be able to absorb any additional cost incurred due to a deviated form of return.